Intervention as a Means of Ensuring Security in a Protected Area

The lack of knowledge of the protected area and the security plan is a problem that security intervention officers frequently encounter, as was easily confirmed. The problems that arise begin already during the ** induction of the intervention officer** to their workplace, as the staff already employed there do not pay sufficient attention to the induction process. It often happens that clients already create their own vision of how the security of their facility should look, but when it comes to discussions and ** planning the implementation of security**, misunderstandings arise. That clients are in most cases satisfied with the implementation of interventions in their protected area can be confirmed. It was found that intervention officers perform their work well or very well.

Problem

The lack of knowledge of the protected area and the security plan is a problem that security intervention officers frequently encounter, as was easily confirmed. The problems that arise begin already during the ** induction of the intervention officer** to their workplace, as the staff already employed there do not pay sufficient attention to the induction process. Those who have been employed there for a longer time do this routinely and during induction may forget to mention something important or completely omit important points.

During induction, the intervention officer should learn the most and become familiar with all the facilities they protect, as well as familiarise themselves with their security plans, but unfortunately this is not the case. This can be confirmed from personal experience, as I myself was in induction. The problems that intervention officers face begin already at the call from the VNC, as when the intervention officer receives an alarm notification, the staff communicate the following data: ** name** of the facility, ** location** of the facility, ** code** of the facility and which line was triggered.

This creates enormous pressure on intervention officers, as they do not know where the facility is located and how it is structured, as they have not read the security plan and familiarised themselves with the facility. I suggest that all newly employed staff should read the documentation of each facility separately during induction and familiarise themselves with the security and fire safety plans. It would not be amiss to introduce a training course for ** mentorship**, as this would provide better quality staff for training, and consequently better prepared and trained overall staff.

During work in the intervention service, employees have a lot of free time, which they could use by going to the facility they protect themselves and inspecting it and familiarising themselves with it. In the event of a triggered alarm, this would be a great advantage, as they would have already become familiar with the facility in detail beforehand. In the contractual relationship between the ** client and the service provider**, there are constant misunderstandings and problems.

Clients who require security (technical or physical) have their own requirements and views regarding security.

Solution and Method

It often happens that clients already create their own vision of how the security of their facility should look, but when it comes to discussions and planning the implementation of security, misunderstandings arise. Clients have their own requirements and wishes regarding where they would like to have a security system installed, but not everything is feasible according to their wishes. For good business operations, coordination between the client and the service provider is very important.

A contract can be concluded when the client and the service provider agree on its essential components.

Results

That clients are in most cases satisfied with the implementation of interventions in their protected area can be confirmed. It was found that intervention officers perform their work well or very well. Regarding the well and professionally performed work of employees, praise from clients also arrives at the company headquarters.

For a well-executed intervention, intervention officers must be properly trained, know all security officer measures and principles that they must respect at all times. Security officer measures may only be used by persons who are ** professionally trained. When performing various private security tasks, different conditions for the use of security officer measures arise, so it is good that they know how the measures follow in the ** correct sequence.

For an intervention to be successful and clients to be satisfied, in addition to general legal principles and principles determined by ZZasV-1, all ** professional principles** must also be respected. For the correct course of an intervention, ** phases of intervention implementation** are prescribed, which follow in sequence from the VNC call to the completion of work and reporting on the incident. But we must know that there is no one hundred per cent security, which means that there will still be minor problems in the implementation of interventions.

Therefore, we must strive and improve our work every day and learn from our mistakes and use them in the next unsolvable situation. When implementing an intervention, it is necessary to cooperate with each other, as one person alone finds it more difficult to solve a problem and is exposed to much greater danger than if two people work together. [deof_form download_text="Diplomsko-delo-Žan-Vogrinec.pdf" download_url="https://www.academia.si/novice/wp-content/uploads/2019/03/Diplomsko-delo-Žan-Vogrinec.pdf"]