Academia
Diploma thesis 2009komunikacija · konflikt · podjetje

Communication as a Method of Conflict Resolution in Accounting Services

Business communication always helps us as a means to achieve a business goal, which is why it can be called a goal-oriented activity.

Tadeja SoršakEkonomist · supervisor Zlatko Mihaljčič · defence september 2009
In brief

The project in five facts.

AuthorTadeja Soršak
SupervisorZlatko Mihaljčič
Module—Ekonomist
Employer / clientAcademia
Year2009september 2009
About the project

Challenge, approach and results.

Business communication always helps us as a means to achieve a business goal, which is why it can be called a goal-oriented activity. If we are not sufficiently skilled in communicating, for example with clients in accounting services, we do not achieve our goal; the opposite of what is desired may occur, which is much worse, as the client may leave for their competition.

Problem

Business communication always helps us as a means to achieve a business goal, which is why it can be called a goal-oriented activity. If we are not sufficiently skilled in communicating, for example with clients in accounting services, we do not achieve our goal; the opposite of what is desired may occur, which is much worse, as the client may leave for their competition. To communicate successfully, we must be skilled and proficient and possess certain knowledge.

Through communication, we exchange information, knowledge and experience. It largely relates to their opinions, thoughts, expressed positions and inclinations. We communicate constantly both at work and at home, so it is naturally understandable that conflicts also arise.

It is very important that we recognise conflicts in time, react to them correctly and, ultimately, resolve them in the right way.

Business discussion amongst colleagues for conflict resolution in an office
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