New Service – Employment Support

Based on her own experiences, which led her to think about a new way of connecting employees with employers, she chose the title of her diploma thesis and embarked on research to determine whether her thinking was heading in the right direction. The purpose of the diploma thesis has been achieved. To summarise, her assertion has been confirmed on the basis of the results obtained in the research. Her findings in the research part of the diploma thesis relate to the surprisingly positive response of those surveyed about the new service offered.

Problem

Based on her own experiences, which led her to think about a new way of connecting employees with employers, she chose the title of her diploma thesis and embarked on research to determine whether her thinking was heading in the right direction. The purpose of the diploma thesis has been achieved. The service is welcome on the market and has potential; interest exists on the part of users.

The level of interest amongst all respondents is high; spoken and written language skills are satisfactory, which means that we can make additional efforts. The majority of respondents are employed, yet the service interests them; the majority of respondents have a secondary level of education. Both genders participated in the research.

Respondents see the greatest obstacles in the use of a foreign language; they would need the most help with translating their curriculum vitae. The objective of the diploma thesis, the design of a new service, has been achieved. On the basis of the data obtained, a basic price has been formulated, and the service has been divided into service groups according to the wishes and needs of the user.

In the diploma thesis, the author has succeeded in designing the service into the following service groups: The service will be individually defined. For the consumer, support of a narrower scope, support of a broader scope, initial support or support of final scope, as well as an individual service, will be available. Additionally, two packages have been designed: Quality Guarantee and Loyalty Reward.

For their consumers, they will offer a quality guarantee: if, within 12 months from the start of the service, the candidate does not attend a single interview for a vacant position, the purchase price paid will be refunded. Every consumer who brings a new consumer (person A) receives, upon the first interview attended by that consumer (person A), a 10% monetary reward from their (person A's) paid purchase price. A database of potential users has been compiled and is ready for networking.

Given the extremely high unemployment and low GDP in Slovenia, not to mention the pessimistic forecasts about an uncertain future and the collapse of the currency, it is necessary to seize every opportunity, improve our well-being, and confront the issue of unemployment. Everyone who genuinely wants employment deserves to receive help, support, motivation – in short, support that will help them reach their goal, even if this has to be paid for. Her assertion is that employers across the border are looking for employees; there are many who are very satisfied with employees from Slovenia.

There are many employees who are very satisfied with the conditions, organisation and payment offered by employers across the border. Her assertion is also that Slovenians are extremely diligent, hard-working and reliable partners in employment relationships. Therefore, she asserts that what is missing is the connecting link where these two parts meet.

There is sufficiently high interest in the market for this type of support; the support is properly designed, and therefore she believes that the objective of their diploma thesis has been achieved. Her assertion is that this service is in the right place at the right time.

Results

To summarise, her assertion has been confirmed on the basis of the results obtained in the research. Her findings in the research part of the diploma thesis relate to the surprisingly positive response of those surveyed about the new service offered. She expected a lower proportion of interest and even more of a dismissive attitude in the actual participation in the survey.

She has discovered that the participants are, or were, quite courageous and determined, which she did not expect. She must admit that she is very positively surprised and wonders why she did not embark on this at the very moment when the idea first occurred to the author that she could do something entirely her own, something original.

• For clients who already have experience of working in Austria, support of a narrower scope will be required: where they should look for advertisements, which portals are suitable, when new advertisements are published, how they themselves register on individual portals so that they later receive notifications about current vacancies. A possible review or completion of the curriculum vitae will be needed, and, if the job seeker wishes, interview training and support at the interview.
• For clients who do not yet have experience of working in Austria, support of a broader scope will be required; this includes – not only where they should look for advertisements, which portals are suitable, when new advertisements are published, how they themselves register on individual portals so that they later receive notifications about current vacancies; but also the preparation of complete documentation: from the curriculum vitae, certificate of permanent residence, certificate of no criminal record, references from previous employers, opening an account in Austria, arranging documents related to social and health security, and tax treatment.
• For clients where the foreign language is not sufficient for employment in Austria, support of initial scope will be offered; this will provide the possibility of learning a foreign language and seeking easier employment where the use of a foreign language is not of primary importance.
• For clients who are already employed abroad and only need guidance, directions, additional information or similar, support of final scope is offered. Problems related to the foreign language are, as mentioned at the beginning, tax returns in Austria and Slovenia, arranging documentation related to family benefits in both countries, and assistance in finding information about employment law legislation in Austria.
• Individual service: a service tailored to the consumer, for a specific topic; the service will be charged at an hourly rate and not as a package like the others listed above.