Academia
Diploma thesis 2008apatija · fluktuacija · mobbing

The Presence of Stress in Accounting, Retail and Manufacturing

In her diploma thesis, she investigated the presence of stress in three different workplaces and compared the survey results with each other.

Metka MahorkoEkonomist · supervisor Zlatko Mihaljčič · defence julij 2008
In brief

The project in five facts.

AuthorMetka Mahorko
SupervisorZlatko Mihaljčič
Module—Ekonomist
Employer / clientAcademia
Year2008julij 2008
About the project

Challenge, approach and results.

In her diploma thesis, she investigated the presence of stress in three different workplaces and compared the survey results with each other. On the first pages, she defined the concept of stress, discussed the causes of its occurrence, mentioned stressors, particularly in the workplace, also addressed the concept of mobbing, or psychological violence in the workplace, cited some statistical data related to workplace stress in the European Union and briefly described the legislation in our country and in the EU in the field of the mentioned topic.

Results

In her diploma thesis, she investigated the presence of stress in three different workplaces and compared the survey results with each other. On the first pages, she defined the concept of stress, discussed the causes of its occurrence, mentioned stressors, particularly in the workplace, also addressed the concept of mobbing, or psychological violence in the workplace, cited some statistical data related to workplace stress in the European Union and briefly described the legislation in our country and in the EU in the field of the mentioned topic.

She continued the diploma thesis with the research part, which includes a detailed and precise analysis of the conducted survey, the purpose of which was to determine the presence of stress in three work areas: manufacturing, accounting and retail; to compare them with each other and to determine the level of stress present in the already mentioned areas. The survey results showed through analysis the presence of stress in all three researched areas and ultimately gave results that clearly show a high presence of stress in accounting, somewhat lower in manufacturing and the lowest in the retail profession.

Stress has recently become a major problem that is difficult to solve on our own. Stress management can be learnt, however there are people who are particularly prone to experiencing high levels of stress, as the same situation can be stressful for one person but not at all for another. She focused on defining the concept of stress in general and then went a bit further, to stress in the workplace.

There is a vast amount of literature on the topic, where different authors interpret stress in different ways, offer their opinions and potential solutions. If I draw a line under what has been written, I would agree that stress does not always have only a negative sign and is also good, as perhaps because of it we sometimes achieve a goal that we otherwise would not. However, the consequences of experiencing stress can range from minor problems to serious illnesses that can also endanger lives.

Therefore, it is important that we try to recognise stress already in the initial stage and immediately implement measures to prevent its further development. When absenteeism increases, company management must not wait for the percentage of absence due to illness to rise and thereby cause the company high costs and organisational difficulties. It makes sense to discover the causes of the stressful situation, improve working conditions and influence the change of values and habits of employees.

All of us together, both employees and management or employers, must make an effort to ensure that work is a pleasure for us, that they have friendly and honest mutual relationships and that together they create a better tomorrow for each of us. The results of the conducted survey show that stress is present in all three professions under consideration; in manufacturing, accounting and retail. Based on the given results, I conclude that the most stressful work is in accounting, as the results of accounting workers frequently stood out in a direction that indicates stressful situations of any kind.

Manufacturing follows them, where alongside low wages, workers face ever-increasing demands for quality and also quantity. The least stressful proved to be the workplace of a shop assistant, where however signs of stress also appear, but in a milder form compared to the other two professions. Perhaps a survey conducted on a different sample of people would give different results.

Her sample includes manufacturing workers from one company that produces woodworking machines, accounting workers from several companies in the positions of accountant, materials bookkeeper, financial bookkeeper and balance controller. As regards retail, it concerns a group of shops with children's equipment and toys. The goal and purpose of her diploma thesis has been achieved.

In the introduction, she presented the basic concepts of stress and familiarised readers with some interesting data. In the continuation, she supported everything with an analysis of a survey conducted on a sample of 60 respondents. The implementation of the survey proceeded without difficulties and through its analysis she arrived at interesting findings, with the help of which she determined the presence of stress in all three analysed professions.

The highest level of stress is present, as she already mentioned, in accounting, followed by manufacturing and finally retail joins them. Let me conclude my diploma thesis as she began it – with a wise thought: 'He who wants to climb a tree starts at the bottom, not at the top.' (Ashanti proverbs). It would be right for this thought, or rather its meaning, to remain in the heads of all those who are still at the tree roots and will only begin to climb, even though they will have to go through numerous trials and probably endure a good measure of stress, positive, welcome and unfortunately also negative and unnecessary.

But let those who sit in the tree crowns and countless times look disdainfully at those who invest their effort to climb higher and achieve something also remember it. Instead of encouragement and opportunities or help, they are often only met with new rejections and negative vibrations. May there be for all of us in life the necessary measure of positive stress and as little as possible of that unnecessary – bad stress. In her diploma thesis, she investigated the presence of stress in three different workplaces and compared the survey results with each other.

On the first pages, she defined the concept of stress, discussed the causes of its occurrence, mentioned stressors, particularly in the workplace, also addressed the concept of mobbing, or psychological violence in the workplace, cited some statistical data related to workplace stress in the European Union and briefly described the legislation in our country and in the EU in the field of the mentioned topic. She continued the diploma thesis with the research part, which includes a detailed and precise analysis of the conducted survey, the purpose of which was to determine the presence of stress in three work areas: manufacturing, accounting and retail; to compare them with each other and to determine the level of stress present in the already mentioned areas.

The survey results showed through analysis the presence of stress in all three researched areas and ultimately gave results that clearly show a high presence of stress in accounting, somewhat lower in manufacturing and the lowest in the retail profession. Stress has recently become a major problem that is difficult to solve on our own. Stress management can be learnt, however there are people who are particularly prone to experiencing high levels of stress, as the same situation can be stressful for one person but not at all for another.

She focused on defining the concept of stress in general and then went a bit further, to stress in the workplace. There is a vast amount of literature on the topic, where different authors interpret stress in different ways, offer their opinions and potential solutions. If I draw a line under what has been written, I would agree that stress does not always have only a negative sign and is also good, as perhaps because of it we sometimes achieve a goal that we otherwise would not.

However, the consequences of experiencing stress can range from minor problems to serious illnesses that can also endanger lives. Therefore, it is important that we try to recognise stress already in the initial stage and immediately implement measures to prevent its further development. When absenteeism increases, company management must not wait for the percentage of absence due to illness to rise and thereby cause the company high costs and organisational difficulties.

It makes sense to discover the causes of the stressful situation, improve working conditions and influence the change of values and habits of employees. All of us together, both employees and management or employers, must make an effort to ensure that work is a pleasure for us, that they have friendly and honest mutual relationships and that together they create a better tomorrow for each of us. The results of the conducted survey show that stress is present in all three professions under consideration; in manufacturing, accounting and retail.

Based on the given results, I conclude that the most stressful work is in accounting, as the results of accounting workers frequently stood out in a direction that indicates stressful situations of any kind. Manufacturing follows them, where alongside low wages, workers face ever-increasing demands for quality and also quantity. The least stressful proved to be the workplace of a shop assistant, where however signs of stress also appear, but in a milder form compared to the other two professions.

Perhaps a survey conducted on a different sample of people would give different results. Her sample includes manufacturing workers from one company that produces woodworking machines, accounting workers from several companies in the positions of accountant, materials bookkeeper, financial bookkeeper and balance controller. As regards retail, it concerns a group of shops with children's equipment and toys.

The goal and purpose of her diploma thesis has been achieved. In the introduction, she presented the basic concepts of stress and familiarised readers with some interesting data. In the continuation, she supported everything with an analysis of a survey conducted on a sample of 60 respondents.

The implementation of the survey proceeded without difficulties and through its analysis she arrived at interesting findings, with the help of which she determined the presence of stress in all three analysed professions. The highest level of stress is present, as she already mentioned, in accounting, followed by manufacturing and finally retail joins them. Let me conclude my diploma thesis as she began it – with a wise thought: 'He who wants to climb a tree starts at the bottom, not at the top.' (Ashanti proverbs).

It would be right for this thought, or rather its meaning, to remain in the heads of all those who are still at the tree roots and will only begin to climb, even though they will have to go through numerous trials and probably endure a good measure of stress, positive, welcome and unfortunately also negative and unnecessary. But let those who sit in the tree crowns and countless times look disdainfully at those who invest their effort to climb higher and achieve something also remember it. Instead of encouragement and opportunities or help, they are often only met with new rejections and negative vibrations.

May there be for all of us in life the necessary measure of positive stress and as little as possible of that unnecessary – bad stress.

Stresiran delavec za pisalno mizo v pisarni
Diploma thesis

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