Measures and Errors in the Performance of Security Personnel Tasks

Measures and errors in the performance of security personnel tasks are important not only for the person subject to the procedure, the security officer who carried out the procedure, and the company in which they are employed, but also affect the client of the security service and its reputation, the reputation of security personnel in general, and the public, which expresses its opinion in the form of approval or outrage over the work of security personnel, which consequently manifests itself in a decreased or increased sense of security in society and the relationship between the person subject to the procedure and the security officer. ** Having and providing a sense of security** is an invaluable value of society for both the security officer and the individual, which can only be enhanced under certain conditions through normative regulation.

Solution and Method

Measures and errors in the performance of security personnel tasks are important not only for the person subject to the procedure, the security officer who carried out the procedure, and the company in which they are employed, but also affect the client of the security service and its reputation, the reputation of security personnel in general, and the public, which expresses its opinion in the form of approval or outrage over the work of security personnel, which consequently manifests itself in a decreased or increased sense of security in society and the relationship between the person subject to the procedure and the security officer. ** Having and providing a sense of security** is an invaluable value of society for both the security officer and the individual, which can only be enhanced under certain conditions through normative regulation.

It is therefore of paramount importance that security personnel are aware of their mission and that the individual is also aware of their mission. The mission of a security officer means providing a sense of security to society and the individual in the form of protecting life, property and needs, and deterring various dangers and preventing damage, whilst the mission of the individual and society is to do good, care for their own and others' safety, and behave decently and live according to normative regulation. From a security officer who fulfils their mission, ** professionalism** is expected, and above all humane treatment of fellow human beings.

They are also expected to be emotionally impervious to all negative actions of the individual directed at them as a person with feelings and as a security officer. Statistical data regarding the number of measures carried out by security personnel in the last five years and police action under ZZasV-1 against persons who do not comply with the security officer's measure or prevent them from carrying out the measure, as well as bodily injuries, are very concerning, as this means that ** individuals do not respect instructions in the protected area** and underestimate the work of the security officer.

The underestimation of the work of security personnel stems primarily from the initial impression of a person who has the opportunity to become acquainted with the work of a security officer visually – the security officer just stands and observes – but does not know the background of their work, which consequently leads to the individual also underestimating the security officer as a person, behaving verbally abusively towards them, threatening them, resisting measures or even physically attacking them.

Results

When discussing errors by security personnel in the performance of tasks and measures, it would be necessary to examine the circumstances in which the measure was carried out and both sides – the security officer who carried out the measure and the person subject to the procedure – in order to reach a realistic conclusion regarding the consequences of an incorrect procedure. In this, the media play a very important role, as with their statements and negative portrayal of the work of security personnel they lead the public towards a negative opinion of them. The professionalism of the security officer's actions is that virtue which includes many factors.

A security officer must always be prepared for extreme conditions when performing their tasks, must control their own emotions and work with common sense, and above all remain humane. Only in this way will they act professionally, lawfully, proportionately and humanely. However, it is very difficult to maintain the balance between being humane and controlling emotions, as various unpredictable events put them to a difficult test day after day.

Regarding the causes of errors in the performance of tasks and measures, security personnel could be divided into two groups. The first, smaller group includes those security officers who are not aware of their mission and in whom errors may occur due to their arbitrary behaviour, exceeding of powers and personal response as a consequence of dissatisfaction in the workplace, lack of motivation, lack of interest in events in the environment, fear of carrying out measures, lack of knowledge, too little work experience and self-confidence, due to emotional state and desire not to be exposed.

The second group includes those security officers who are aware of their mission and in whom errors may occur due to various factors over which they have no influence and which manifest themselves in the form of work overload due to insufficient numbers of security personnel to carry out certain tasks and inadequate equipment. The most common errors by security personnel occur due to the negative attitude of the person or group subject to the procedure towards the security officer, where they are no longer able to control the situation, as a result of which an ordinary procedure turns into a dangerous one; in it we can expect serious bodily injuries, loss of life of the security officer or the person subject to the procedure, or even catastrophic consequences for society as consequences.

From the statistics of the data, it is evident that in recent years we have recorded only a few measures in which security officers violated their powers, therefore at the end of this work we can claim ** that security personnel are very well trained**, are aware of their powers and duties, are dedicated to their work and very well motivated despite the great responsibility and demanding nature of the work, poor working conditions and underestimation of the profession.