Security of the Amfora Grill Ptuj Restaurant

Catering organisations or independent caterers must take all necessary measures to maintain public order and peace in their catering establishments and report any violation of public order and peace to the police (e.g. fights, intoxicated visitors and other violations related to public order and peace). Based on the research conducted for the diploma thesis, he established that he must reject his first hypothesis, which states: public order and peace at events in the restaurant are rarely violated. He confirmed his second hypothesis: intoxicated visitors at events obtain alcohol without difficulty, which influences the frequency of violations of public order and peace.

Problem

Catering organisations or independent caterers must take all necessary measures to maintain public order and peace in their catering establishments and report any violation of public order and peace to the police (e.g. fights, intoxicated visitors and other violations related to public order and peace). Based on the research conducted for the diploma thesis, he established that he must reject his first hypothesis, which states: public order and peace at events in the restaurant are rarely violated. Public order and peace are frequently violated at events in the restaurant, as alcohol has a significant influence on violations.

Alcohol, as a psychoactive substance, has a significant effect on the central nervous system, as it acts inhibitively particularly on the brain and also on numerous organs in the human body. The effects of alcohol are psychological and physiological, and depend on various factors: age, health condition, gender, quantity and concentration of alcohol consumed, combination with beverages containing carbon dioxide, etc. Alcohol is also known as a factor of aggression, which is why violence between visitors frequently occurs at events, such as fights, for example.

Such cases occur mainly with visitors, who are primarily older persons. Every year we record on average from 3 to 5 violations of public order and peace, among which there are 1–2 fights, for which the police and emergency services must be notified. In these cases, minor bodily injuries are involved.

Among minors, drinking alcohol is something common, however we have no difficulties with them that would require the intervention of emergency services in case of intoxication from alcohol. In the event that we notice that persons are intoxicated, we prohibit them from purchasing and being served alcoholic beverages. We have not yet recorded any major violations in the Amfora Grill restaurant, nor in previous years.

Results

He confirmed his second hypothesis: intoxicated visitors at events obtain alcohol without difficulty, which influences the frequency of violations of public order and peace. This also concerns earnings, the more you sell, the more you have, and therefore sellers or waiters behind the bar do not assess the intoxication of the guest who ordered, but their main concern is to earn as much as possible. As he already stated in the above explanation of the hypothesis, alcohol is a significant factor of aggression and therefore multiple violations of public order and peace occur, in which security guards and police officers must intervene.

Surveillance cameras are installed in catering establishments, which are frequently positioned in such a way that they do not cover the entire catering establishment or do not even function. Therefore, he will confirm the last hypothesis – video surveillance is frequently misused to the detriment of visitors. If a violation occurs in the catering establishment and the injured person wishes to have recordings from the surveillance cameras, they frequently cannot obtain them, as the owner of the catering establishment makes excuses that at that moment the camera did not record the violation or that the camera was not functioning.

In this case, the person is injured and unfortunately we cannot help them. All companies engaged in the activity of securing catering establishments share the common goal of acquiring and retaining the largest possible number of new security clients. Security clients seek the best providers in this field and cost-effective offers in the proposals of security services.

Likewise, the owner of the Amfora Grill restaurant is satisfied with the security service Sintal koncern, which takes care of security at events, interventions in case of alarm activation or other emergencies, and therefore they will retain this security service in the coming years. In the event that the security service begins to perform worse – less responsibly than agreed, they will replace the provider in this field, as it is important to them only that they work responsibly and reliably. Their goal is not for violations or fights to occur, but Sintal koncern wishes for events to proceed as they should, for people to enjoy themselves and not feel threatened, and also for visitors to gladly return to the establishment.

In the event that persons are not satisfied, they will attempt to discuss and coordinate opinions and wishes in favour of visitors or guests, as they are in first place, and of course every comment or remark from them is most welcome. [deof_form download_text="Milošič-Tadej-DD.docx" download_url="https://www.academia.si/novice/wp-content/uploads/2018/04/Milošič-Tadej-DD.docx"]