Satisfaction and Communication of Students in the XY Canteen at Secondary School

Practice has shown that the most commonly used method for measuring user satisfaction is the one carried out on the basis of a questionnaire. From the results we can see that friendliness is important to 35 students and very important to 46 students. In the third question, students evaluated my communication with them.

Solution and Method

Practice has shown that the most commonly used method for measuring user satisfaction is the one carried out on the basis of a questionnaire. Therefore, in the research she used this type of tool for obtaining information about the satisfaction and communication of students in the XY canteen at secondary school. With the research she wanted to find out how satisfied students are with our mutual communication, prices and the appearance of the canteen.

She presented the obtained data in the form of tables and graphs. About the satisfaction and communication of students in the XY canteen at secondary school, based on the returned questionnaires, I can summarise: In the first question, students evaluated the following factors of the canteen: All the mentioned factors are rated with grades from 1 to 5, where 1 is very dissatisfied and 5 is very satisfied. Based on the students' answers about the varied selection, I conclude that the majority of students who visit the XY canteen are satisfied with the varied selection.

Regarding the quality offer factor, the majority of students said that they are satisfied or very satisfied with the quality of the offer. When evaluating the low price factor, the majority of students agree that they are ** too high. More than 80 students are satisfied or very satisfied with the ** friendly sales staff.

More than 80 students are also satisfied or very satisfied with the tidiness of the shop. In the second question, students evaluated the importance of ** friendliness of the sales staff**.

Results

From the results we can see that friendliness is important to 35 students and very important to 46 students. In the third question, students evaluated my communication with them. More than 80 students are satisfied or very satisfied with it.

Her communication suits more than half of the surveyed students, whilst nearly a quarter of students did not answer this question. To the fifth question about changing her communication, 42 students answer that they would not change anything, whilst nearly the same proportion of students did not answer this question. More than 40 students cited the sales staff as the main reason for returning to the canteen.

Nearly half of the surveyed students do not react when dissatisfied in the canteen. More than 60 students are satisfied with the speed of her service. More than 60 surveyed students buy in the canteen every day.

Nearly half of the students would not change anything in the canteen, whilst nearly a quarter of students would ** lower the prices**. The majority of surveyed students are female. More than half of the surveyed students are 16 and 17 years old.

The majority of surveyed students are training to be hairdressers.

• varied selection,
• quality offer,
• low prices,
• friendly sales staff,
• tidiness of the shop.