Establishment of a Fire Safety System "All in One Place Before Fire" at Varnost Maribor d.d.

Companies have begun to realise that a systematically organised approach leading towards user and consumer satisfaction is the path to success. As a result, companies are increasingly user-oriented, which enables their development and survival and ensures the management of complaints. From the data obtained during his work and from the user satisfaction survey conducted during the preparation of the diploma thesis, it became evident that complaints and user objections arise due to poor interconnection of processes.

Problem

Companies have begun to realise that a systematically organised approach leading towards user and consumer satisfaction is the path to success. As a result, companies are increasingly user-oriented, which enables their development and survival and ensures the management of complaints. User satisfaction thus depends on comprehensive process management within the company, for which companies have many approaches and systems at their disposal.

In the diploma thesis, I describe the processes of fire extinguisher servicing and introduce the role of the idea "All in One Place Before Fire" at Varnost Maribor d.d..

Solution and Method

From the data obtained during his work and from the user satisfaction survey conducted during the preparation of the diploma thesis, it became evident that complaints and user objections arise due to poor interconnection of processes. In the analysis of user satisfaction, the problem was highlighted with similar or recurring complaints – timely delivery of documentation; reporting and resolution of complaints; transparency of documentation; comprehensive servicing service; simultaneous service and documentation.

Based on the stated problems, I propose the idea of introducing the "All in One Place" process. The idea of "All in One Place" was chosen because I believe that the mutual interconnection and coordination of servicing processes is the foundation for achieving higher quality and a necessary condition for following and meeting users' wishes. The "All in One Place" process would thus ensure the linking, mutual and coordinated operation of servicing processes and would guarantee increased user satisfaction and, at the same time, the company's success.