The project in five facts.
Challenge, approach and results.
In the diploma thesis, the author presented everything that is important for customers to be satisfied in hospitality establishments. If guests are satisfied at the venue, it means they will return and will also pass on this satisfaction to their acquaintances and friends. The diploma thesis also contains a questionnaire survey about customer satisfaction at the hospitality venue and the survey results, which show whether customers are satisfied. With the help of professional literature, the author determined the importance of customer satisfaction at the hospitality venue.
Problem
In the diploma thesis, the author presented everything that is important for customers to be satisfied in hospitality establishments. If guests are satisfied at the venue, it means they will return and will also pass on this satisfaction to their acquaintances and friends.
Results
The diploma thesis also contains a questionnaire survey about customer satisfaction at the hospitality venue and the survey results, which show whether customers are satisfied. With the help of professional literature, the author determined the importance of customer satisfaction at the hospitality venue. The author also focused on hospitality establishments, placed great emphasis on regular guests, and described the offer at the venue.
The best guest is a satisfied guest.
Module, programme and stories.
Your diploma project for a real company.
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